Answers to Common Questions

An MSP like ProSIGHT takes on ongoing responsibility for managing your IT systems and cybersecurity posture — rather than just fixing things when they break. Think of us as your dedicated IT and security team, available continuously.

IT support focuses on keeping your systems running — managing devices, handling user issues, maintaining cloud services. Cybersecurity focuses on protecting those systems from threats. ProSIGHT integrates both, because security is more effective when it's built into your IT environment from the start.

We start with a discovery conversation and environment review. From there, we propose a service structure that fits your team size, environment, and budget. Most clients begin with a combination of managed IT and core cybersecurity services.

Yes. If you already have an IT partner but want dedicated cybersecurity oversight — email security, endpoint protection, identity hardening, and risk reviews — we can work in that capacity.

Absolutely. We're comfortable working as a security-focused partner alongside an existing IT team or vendor, filling gaps rather than requiring a full transition.

We offer both. Our Free Security Assessment is a no-obligation starting point. For clients who want a more structured one-time review before committing to an ongoing service, we can discuss options.

Our services are designed for office-based small businesses, typically in the range of 5 to 100 users. If you're outside that range, reach out — we evaluate every situation individually.

We serve a range of professional small businesses including property management firms, professional services companies, healthcare offices, construction businesses, and legal/financial firms. Our approach is adaptable across industries.

We integrate AI-powered tools across our managed IT and cybersecurity services to deliver smarter monitoring, faster threat detection, and more proactive management. This includes AI-enhanced endpoint monitoring, intelligent anomaly detection, automated alert prioritization, and AI-driven security analytics — all designed to catch issues earlier and respond faster than traditional approaches.

Not at all. The AI tools we use work behind the scenes to make our services more effective. You benefit from faster detection, fewer false alarms, and more proactive management without needing to interact with or understand the technology. We handle the complexity — you experience the results.

No. AI enhances our team's capabilities — it doesn't replace them. Our AI tools handle pattern recognition, anomaly detection, and alert prioritization at a speed and scale that humans can't match alone. But every significant decision, response action, and client communication involves our experienced team. AI makes us faster and more thorough; human judgment keeps everything grounded.

The free assessment is a 30-minute consultation where we review your current environment, discuss your biggest concerns, and identify your most immediate risk areas. There is no cost and no obligation. Many clients find the conversation alone provides useful clarity.

Wire fraud — particularly business email compromise leading to payment diversion — is one of the most financially damaging threats small businesses face. We'll walk through your current email configuration, communication practices, and payment workflows to identify exposure. This review is available as part of or separate from the standard assessment.

Response times depend on the service agreement in place. We set clear expectations during onboarding. For urgent issues, we prioritize rapid acknowledgment and escalation.

Our primary focus is New York and the broader Northeast. We evaluate remote engagements on a case-by-case basis, particularly for clients with distributed teams or those willing to work in a largely remote-support model.

The easiest starting point is requesting a free security assessment or contacting us directly. We'll schedule a brief discovery call to understand your situation and determine whether we're a good fit.

Contract terms vary by service type. We'll discuss options during the proposal stage. We aim to earn long-term relationships through results, not lock-in.

A team member will follow up within one business day to schedule a conversation. We keep the process straightforward — no aggressive follow-ups, no immediate sales pitch.